What to Say—And How to Say It

It can be hard to say what you mean. Even harder still to confirm whether the person you’re talking to understands what you say. How do you, the professional home inspector, communicate to your clients? How do you explain defects in a house in layperson’s terms, for example, or set expectations before a home inspection ever begins? I talked to Todd Thuss of Integra Inspection Services (integrainspect.com) about what he’s learned in his first few years as a professional home inspector—from being a better writer than talker to striking a balance between being helpful and overexplaining ...