When one home inspector picked up the phone to hear an angry client yelling on the line, he wasn’t surprised. As a home inspector of 25 years and the owner of a multi-inspector firm, he’d had upset clients before. But there was something different about this call. The client wasn’t accusing them of missing mold or underreporting a bad roof. They were accusing one of his inspectors of stealing a watch. And it wasn’t just any watch. It was a Rolex appraised for tens of thousands of dollars. At first, the inspector didn’t think much of the accusation. After all, most of the claims his company ...
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