As a home inspector, client communication skills aren’t a nice-to-have; they’re a need-to-have. Fail to have effective communication with customers, and you are more likely to face insurance claims, like this home inspector: While installing a new HVAC system in a duplex, a contractor noticed widespread charred rafters and evidence of repairs in the attic. When the contractor reported his observations, the clients reviewed their four-month-old inspection report only to find no mention of the rafters or repairs. As an insured of ours, the home inspector forwarded us the email. Upon reviewing ...
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