We all want to avoid getting complaints, and I know one surefire way to make that happen in your home inspection business. Stop doing business. Simple, right? We can either close up shop or try to better prepare for the inevitable dissatisfied client. This is a delicate dance, as too much time invested in a complaint can force us to take our eye off the ball, while too little time can give the outward appearance that we don’t care. On either side of the fence, poorly handled complaints have a cost. Before we dive into resolving or handling complaints, let’s look at how we can limit them ...
To Read the Full Article
Apply for ASHI Membership and gain access to hundreds of articles written by industry-leading experts, including a monthly subscription to the ASHI Reporter as part of your membership benefits.