Complaint Information

Complaints regarding a client’s homebuyer’s dissatisfaction with the quality of the Inspection.

For a complaint against a Home Inspector, please contact the state governing body where the Home Inspector completed the work. Please visit the State Regulations link for a complete list of all states.

Seller, real estate agent, or third-party complaint regarding dissatisfaction with the inspector regarding the quality of the home inspection.

For a complaint against a Home Inspector, please contact the state where the Home Inspector completed the work. Please visit the State Regulations page for a complete list of all states.

Complaints against a non-member of ASHI alleging unauthorized use of the ASHI Name, Acronym, Logo, or Service mark.

ASHI exclusively owns the trademark rights to use its name, the acronym logo. Unauthorized use violates ASHI’s policy for Logo usage and the ASHI registered trademark. Additionally, it may be a misrepresentation to the public and consumer fraud. Due to the sensitive nature of these violations, ASHI will use its discretion in choosing whether to disclose the investigation results. This is strictly a manner between ASHI and the individual. Although we intend to keep this information confidential, we cannot guarantee complete anonymity for the complainant. This type of complaint will receive prompt attention, investigation, and enforcement.

Please contact ASHI at membership@ashi.org to provide information on unauthorized logo use.

Complaints regarding an ASHI members’ improper use of the ASHI name, acronym, and Logo.

ASHI Members have the right to use the ASHI name, acronym, and logo as established in the ASHI policies and procedures. Improper use by ASHI members is usually a result of a misunderstanding of the policies and procedures. When improper use is brought to the attention of ASHI, we work with the member to bring the usage into compliance. Although we want to keep this information confidential, we cannot promise complete anonymity for the complainant.